13 Results Found
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
DND receives foundational ready-to-apply project management knowledge and skills to meet mandated requirements.
Director of Professional Services, Russ Renfro was sold on our "willingness to work with me and my team, and to customize the training content so that it was Sabre Airline Solutions specific, while still remaining PMI-based. For us, it was really finding a company that would partner with us."
Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.
We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.
ISC needed training specific to the responsibilities for foundational project management and training to help build camaraderie among project managers and engagement managers.
International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.
Experts conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.