Case Studies

Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.

Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.

Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.

Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.

Experts conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.

International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

ISC needed training specific to the responsibilities for foundational project management and training to help build camaraderie among project managers and engagement managers.

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.