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Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.
Global Knowledge's live labs allowed the University of Ottawa's IT team to apply skills they learned in training in hands-on lab settings to the same equipment deployed in their network.
Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.
Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.
International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.
In this Case Study, learn how customized network security training helps prevent hacker attacks. Learn more about the situations, solution and results.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
How do you Manage Public Cloud Security? What's a sound approach to minimizing security risk when using public cloud services? Everything you need to know.
Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.