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Case Studies

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20 Results Found

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The Ottawa Hospital Boosts Its Executive Leadership with Talent Development Program

Case Study | Feb. 02, 2010

Experts worked closely with the HR department to design a high impact talent management program that builds individual leadership capacity in alignment with the hospital's long-term vision.

Assessment Services Help Customer Set the Stage for Business Transformation

Case Study | Dec. 05, 2011

Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.

ITIL® Certification Helps Company Stay Competitive

Case Study | Dec. 05, 2011

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.

Customized, Global Training Solution Helps Transform Staff into Unified Communication Experts

Case Study | Dec. 06, 2011

The training solution's main goal was to maximize the experience of each attendee regardless of their prerequisite knowledge. Training needed to be delivered on three continents.

Customized, On-Site Training Helps Technicians Learn an Upgraded Platform to Support 10,000 Satellite Offices

Case Study | Feb. 23, 2012

Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.

Remote Labs Solution Trains More Students and Increases Incremental Revenue

Case Study | Feb. 23, 2012

Our remote lab solution was flexible enough so that it could be modified to the client's wishes without compromising security. The pod-based structure allowed for scalability.

Tailored Technical Training Modules Increase Product Sales

Case Study | June 15, 2012

We designed a training strategy to accommodate students with various levels of sales experience and to provide students the opportunity to practice sales calls.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

Six Steps to Improve Your Business Transformation Projects

Decision Brief | June 13, 2013

The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.