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International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.
Unify fragmented systems, train employees on technologies such as automated decision-making programs, application development, data management, IT best practices.
Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers. Business transformation and sales training.
Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.
The company needed a learning partner to create a completely customized, business-school caliber program to help employees develop newly identified skills and competencies in IT.
Global Knowledge helped IT Source establish a vision for learning that met both business and employee needs. We developed a learning strategy, key processes and supporting technology to enable effective, fast and relevant learning.
Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.
International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.
Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.