Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.
Global Knowledge helped IT Source establish a vision for learning that met both business and employee needs. We developed a learning strategy, key processes and supporting technology to enable effective, fast and relevant learning.
International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.
Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.