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Case Studies

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11 Results Found

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Custom Onboarding Program Empowers Faster ROI in Multi-OS Environment

Case Study | Nov. 23, 2015

International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.

Establishing Common ITIL® Language Helps Diversified Global Technology and Financial Services Company Increase Efficiency

Case Study | May 21, 2014

Establishing Common ITIL language helps diversified Global Technology and Financial Services Company increase efficiency. Measurement/Evaluation case study, global knowledge training, global knowledge case studies.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

This brief provides a simple test you can use to determine and improve your likelihood of success or failure. Its first goal is to stabilize service operations.

Flexible, Custom Training Migrates Customer to a Worldwide Solution

Case Study | June 03, 2013

By implementing SharePoint, a worldwide gas corporation sought to improve workplace efficiency, enhance collaborative opportunities, and advance document management capabilities while maintaining a high level of security and control.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Before embarking on an ITIL cloud program, learn what is required for success with ITIL: governance, quality, maturity, organizational change and project management.

Anytime, Anywhere Training at Sea Helps Sailors Meet DoD Directive 8570.1 Requirements

Case Study | Jan. 01, 2013

Our training solution put our instructor, a former military officer, aboard their ship. He flew halfway around the world with the course equipment to a U.S. Navy ship.

Customized Microsoft Certification Training Increases Help Desk Efficiency

Case Study | Aug. 01, 2012

The modular MCITP and MCTS Boot Camps were a mix of our proprietary content and Microsoft Learning products.

Custom, Large-Scale Training on Operating System and Commercial Office Suite Delivered Worldwide

Case Study | Feb. 21, 2012

International oil company needed to train 80,000+ end-users and 4,000 IT support personnel. These professionals were located at more than 1,300 locations in over 100 countries. There wasn't a corporate learning and development office. Each office site, or regional operating unit, made its own training decisions.

Customized, Global Training Solution Helps Transform Staff into Unified Communication Experts

Case Study | Dec. 06, 2011

The training solution's main goal was to maximize the experience of each attendee regardless of their prerequisite knowledge. Training needed to be delivered on three continents.

Assessment Services Help Customer Set the Stage for Business Transformation

Case Study | Dec. 05, 2011

Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.