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Case Studies

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8 Results Found

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Establishing Common ITIL® Language Helps Diversified Global Technology and Financial Services Company Increase Efficiency

Case Study | May 21, 2014

Establishing Common ITIL language helps diversified Global Technology and Financial Services Company increase efficiency. Measurement/Evaluation case study, global knowledge training, global knowledge case studies.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

This brief provides a simple test you can use to determine and improve your likelihood of success or failure. Its first goal is to stabilize service operations.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Before embarking on an ITIL cloud program, learn what is required for success with ITIL: governance, quality, maturity, organizational change and project management.

How to Manage Public Cloud Security

Decision Brief | April 23, 2013

This brief presents a three-step approach to minimizing security risks when using public cloud service offerings.

Assessment Services Help Customer Set the Stage for Business Transformation

Case Study | Dec. 05, 2011

Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.

Customized Network Security Training Helps Prevent Hacker Attacks

Case Study | Dec. 05, 2011

An advanced technology system organization trains nearly 3,000 systems administrators , along with 500 new hires each year, on handling and preventing hacking attacks. They needed a partner that could handle a project this large.

ITIL® Certification Helps Company Stay Competitive

Case Study | Dec. 05, 2011

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.

Authorized Cisco® Training Develops Skills for University of Ottawa

Case Study | April 29, 2010

Global Knowledge's live labs allowed the University of Ottawa's IT team to apply skills they learned in training in hands-on lab settings to the same equipment deployed in their network.