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International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.
Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers. Business transformation and sales training.
Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.
Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.
The learning solution covered IBM InfoSphere Discovery, FastTrack and DataStage, with two tailored courses each.
Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.