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Case Studies

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11 Results Found

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Establishing Common ITIL® Language Helps Diversified Global Technology and Financial Services Company Increase Efficiency

Case Study | May 21, 2014

Establishing Common ITIL language helps diversified Global Technology and Financial Services Company increase efficiency. Measurement/Evaluation case study, global knowledge training, global knowledge case studies.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

This brief provides a simple test you can use to determine and improve your likelihood of success or failure. Its first goal is to stabilize service operations.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Before embarking on an ITIL cloud program, learn what is required for success with ITIL: governance, quality, maturity, organizational change and project management.

New Hire Training Program Delivers Pass Rates and Knowledge Retention

Case Study | March 21, 2012

New hire training program delivers pass rates and knowledge retention for highly technical training for a young and Intelligent workforce.

Customized Training Helps Shorten Downtime and Improve Customer Service

Case Study | Feb. 23, 2012

Learn how a customized training plan helps shorten downtime and improve customer service. Needs Analysis case study by Global Knowledge training.

Customized, On-Site Training Helps Technicians Learn an Upgraded Platform to Support 10,000 Satellite Offices

Case Study | Feb. 23, 2012

Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.

Targeted Training Program Enables Network-Centric Operations for Elite Military Team

Case Study | Feb. 21, 2012

We efficiently instructed forces on deployment without weakening training regimens. It was critical to be proficient in setting up and maintaining the TACLAN.

Assessment Services Help Customer Set the Stage for Business Transformation

Case Study | Dec. 05, 2011

Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.

Customized Network Security Training Helps Prevent Hacker Attacks

Case Study | Dec. 05, 2011

An advanced technology system organization trains nearly 3,000 systems administrators , along with 500 new hires each year, on handling and preventing hacking attacks. They needed a partner that could handle a project this large.

ITIL® Certification Helps Company Stay Competitive

Case Study | Dec. 05, 2011

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.