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Communication Essentials for Project Managers

GK# 7654

Course Overview


Communication is the single most important factor to successful project management. In this course, you'll learn the skills that will enable you to apply effective leadership strategies while improving your interpersonal communication techniques. You'll also learn how to become more influential, help guide your staff through change, and deal with conflict and practice ethical principles during the entire project management process.


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What You'll Learn

  • Essentials of communication theory
  • Core communication skills in various situations for maximizing desired outcomes
  • Strategies to better assimilate verbal information
  • Communicate clearly and appropriately with greater confidence
  • Expand your influence with your project peers
  • Identify and apply important listening habits
  • Aids to improve the communication flow and overcome barriers within the project world


Viewing outline for:

Classroom Live Outline

1. Interpersonal Communication: How to Communicate More Effectively as a Project manager

  • The Communication Loop
  • Filters and Barriers
  • The Interpersonal Gap
  • Active Listening

2. Influence

  • Influences on a Project Manager
  • Influence Styles
  • Power and the Project Manager
  • Definitions

3. Effective Teams

  • Team Roles
  • Stages of Project Team Development
  • Forming
  • Storming
  • Norming
  • Performing
  • Deforming
  • Team Process and Functional Teams

4. Conflict

  • What is Conflict?
  • Constructive Conflict vs. Destructive Conflict
  • Conflict Reactions to Avoid
  • Conflict Resolution Techniques
  • Staying Calm in Conflict Situations

5. Using Communication Tools Effectively

  • What is Virtual Communications?
  • Keys to Virtual Communication Success
  • Communication Technologies

Who Should Attend

  • People interested in developing their communication skills within the project environment
  • Project managers and IT project managers
  • Project coordinators, analysts, leaders, team members, and stakeholders
  • Team leaders
  • Product managers

Follow-On Courses

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 1 day

Request this course in a different delivery format.