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Making Recommendations - Communications Skills for Consultants (CO30)

GK# 8965

Course Overview

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As solutions become more tailored and client decision making groups become more diverse, technical consultants need to be able to develop a recommendation that is clear, concise and compelling. The challenge is however that taking complex technical information and presenting it in business-oriented terms can be difficult. Consultants need to be able to understand their clients' communication preferences and needs and deliver their recommendation in an influential way.

This two-day interactive workshop helps both internal and external consultants build the skills and knowledge required to present recommendations in an effective way and gain stakeholder approval in more situations.

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the U.S. must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.

Schedule

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  • Delivery Format:
  • Date:
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$

What You'll Learn

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  • Use the knowledge of how people process information to plan and structure your message
  • Write reports and proposals that satisfy the needs of your client and achieve your communication objective
  • Make effective presentations with minimal anxiety and maximum energy and enthusiasm
  • Manage the content, structure and interaction of a meeting
  • Facilitate the exchange of information

Outline

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Viewing outline for:

Classroom Live Outline

1. Prework: Preparation Phase

  • Complete a Benchmark Assessment
  • Review the Consulting Engagement Life Cycle
  • Identify a Report Topic
  • Identify a Presentation Topic
  • Identify a Meeting to Lead

2. Introduction

  • Introduction to Workshop
  • Personal learning objectives
  • The Consulting Life Cycle
  • Common communication challenges

3. Key Communication Concepts

  • The Process of Understanding
  • Overcoming barriers to communication
  • Dealing with short and long term memory limitations

4. Planning Your Message

  • The process for developing reports, proposals and presentations
  • Writing a communication objective
  • Analyzing your audience

5. Structuring Your Message

  • The Structuring Communications Model
  • Creating a clear and compelling opening
  • Sequencing your content
  • Summarizing your communication

6. Writing Reports

  • Types of reports
  • Structuring written communications

7. Making Presentations

  • Being an influential presenter
  • Managing nervousness
  • Leveraging para-verbal and non-verbal communications techniques
  • Using visuals to enhance your presentation

8. Conducting Meetings

  • Common meeting challenges
  • Preparing for meetings
  • Conducting efficient and effective face-to-face meetings
  • Conducting virtual meetings in create engagement and involvement
  • Following-up to gain commitment

9. Connection

  • Your personal action plan

Prerequisites

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  • Self-study on the Consulting Skills Portal prior to attending class
  • Consulting Fundamentals (C010) or practical experience as a consultant and solid knowledge of the topics covered in that workshop, including the role of the consultant, key consulting processes, and the consulting life cycle

Who Should Attend

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  • Anyone in an internal or external consulting role
  • Project managers
  • Business analysts
  • IT professionals
  • Engineers
  • Other technical professionals who would like to improve the outcomes of their consulting engagements

Follow-On Courses

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Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 2 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 2 day

Request this course in a different delivery format.
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