As clients' problems become more complex, and the desire to implement
solutions that not only meet needs but deliver true business value increases,
technical consultants need to develop a more in-depth understanding of their
clients in order to be successful. This shift combined with the fact that the
solutions many organizations or internal support functions offer are also
becoming broader and include more services means that technical consultants have
to have business acumen and better problem solving and analysis skills.
This is an interactive workshop that helps both internal and external
consultants build the skills and knowledge to better gather and analyze client
information and make sense of it in order to make more effective
Students pursuing a university-recognized and/or accredited certificate in
Canada or continuing education units in the U.S. must attend at least 90% of
class time, participate in class exercises and section-knowledge checks, and
score at least 70% on an end-of-class, multiple-choice assessment.