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Effective Technical Communications

Learn to clearly and concisely communicate to your audience.

GK# 2833

Course Overview


Learn best practices for authoring effective documents and composing your communications with clarity, relevance, and precision. In this course, you will learn how to prepare documents that clearly and concisely convey technical information to both technical and non-technical audiences. Discover your writing style and develop a plan to help you overcome writer's block. Analyze your audience and tailor your writing accordingly. Learn the five Cs of writing-correctness, clarity, conciseness, coherence, and control-and how to apply them to your own writing. You will also learn how to copyedit documents written by you and others.


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What You'll Learn

  • Define what is technical writing
  • Analyze audiences
  • Discover the five Cs of writing
  • Learn best practices for communicating up and down the organizational structure
  • Prepare various forms of written documentation
  • Structure and compose communications for clarity, relevance, and precision


Viewing outline for:

Classroom Live Outline

1. Technical Writing Foundations

  • What are Technical Communications?
  • Technical Writing vs. Business Writing
  • The History of Technical Communications
  • Types of Technical Communications
  • Role of the Technical Communicator

2. Your Writing Style

  • Your Writing Style
  • Your Writing Approach

3. The Communication Loop

  • Sending the Message
  • Receiving the Message
  • Barriers and Filters

4. Getting Started

  • Set Up for Success
  • Define Your Objective
  • Identifying Your Team
    • Making Your Team Effective
  • Understand Your Audience
    • Types of Audiences
    • Identifying the Audience
  • Identify the Right Communication Method
    • Message Formats
    • Time-Value of Formats

5. The Writing Process

  • Create a Plan
    • Understand Every Task That Needs to Get Done
    • Assign Tasks
    • Develop the Timeline
  • Write the Purpose Statement
  • Brainstorming and the Sticky-Note Technique
  • Outline the Document
  • Tips for the "Write" Stuff
    • Dealing with Writer's Block

6. The Five Cs of Communication

  • The Five Cs
  • Clarity
    • Communicating Ideas Clearly Using Paragraphs
    • Avoiding Ambiguous Pronoun References
    • Moving Misplaced Modifiers
    • Avoiding Nominalizations and Adjectivizations
    • Using Active and Passive Voice
    • Writing in Plain English
  • Conciseness
  • Correctness
    • Punctuation
    • Citations
  • Coherence
  • Completeness

7. Visual Cues

  • White Space
  • Fonts and Text Layout
  • Headings
  • Bulleted and Numbered Lists
  • Tables and Figures

8. Oral Communications

  • Why a Presentation?
  • Best Practices for Effective Presentations
  • Guidelines for Writing Presentations
  • Format the Presentation Slides
  • Deliver Effective Presentations

Who Should Attend


Anyone who wants to improve his or her ability to communicate technical information.

Follow-On Courses

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 2 day

Request this course in a different delivery format.