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Project Troubleshooting and Recovery

Regain control when you are behind schedule, over budget, under quality, and beyond the scope.

GK# 2816

Course Overview


In this course, you will learn the concepts, tools, and techniques to be able to:

  • Perform basic trouble prevention activities early in a project
  • Identify areas to focus on to reduce project failures
  • Assess project health and identify when a project is in trouble
  • Determine the need for project recovery based on a situation's severity
  • Present recovery options for a project
  • Formulate a recovery plan
  • Lead project recovery actions and monitor recovery success
  • Stabilize and restore project performance based on redefined objectives
  • Conduct a meaningful lessons learned process that can help reduce future project troubles

Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.


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What You'll Learn

  • Concepts and activities that help prevent troubled events from occurring and contribute to project success
  • How to check project performance beyond the traditional scope, schedule, and budget measures
  • What is considered to be a troubled project
  • Signs of project trouble and causes of project failure
  • Create a project recovery plan to bring the project back to acceptable performance levels
  • Define the recovery targets and goals to ensure stakeholders' alignment and expectations management
  • Execute and monitor a project recovery plan to assess its effectiveness
  • Conduct a lessons-learned process to close the cycle and reduce the chance for future recoveries

Hands-On Exercises

  • Perform a Complexity Assessment
  • Develop a Readiness Assessment
  • Design a Project Health Measurement Tool
  • Make Recommendations Based on EVM
  • Identify Signs of Project Trouble
  • Rank the Degree of Project Failure
  • Plan a Recovery Assessment Interview
  • Perform a Root Cause Analysis
  • Develop a Recovery Plan Overview
  • Assess Recovery Status
  • Develop Project Trouble Prevention Measures


Viewing outline for:

Classroom Live Outline

1. Project Trouble Prevention

  • Managing What Matters
  • Project Readiness Assessment
  • Project Kickoff Meetings
  • Additional Prevention Measures

2. Project Health Measurement

  • Project Health Assessment
  • Project Health Measurement Tools
  • Forecasting Based on Project Health

3. Project Failure Identification

  • Causes of Project Failure
  • Recognizing Failure

4. Recovery Initiation

  • The Recovery Manager
  • The Recovery Charter

5. Recovery Assessment

  • Assessing the Failing Project
  • Deciding to Terminate
  • The Recovery Assessment Report

6. Recovery Planning

  • Realistic Recovery
  • The Recovery Plan
  • The Recovery Team
  • The Recovery Kickoff
  • Recovery Success Criteria

7. Recovery Execution

  • The Recovery Project
  • Recovery Risk Management
  • Tips and Guidelines for Recovery Execution
  • Sources of Project Trouble
  • Decision Making
  • Dealing with Change

8. Recovery Closure

  • Stabilization and Restoration
  • Knowledge Transfer and Lessons Learned



Who Should Attend


Associate project managers, project managers, IT project managers, project coordinators, project analysts, project leaders, product managers, and program managers

Follow-On Courses

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 3 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 3 day

Request this course in a different delivery format.