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Cisco Contact Center technologies provide superior customer experience while managing high-volume customer inquiries from multiple communication channels including voice, email, chat, and social media. Intelligent distribution and advanced capabilities maintain high customer service levels and high staff productivity.

Highly skilled support engineers are required to effectively design, deploy, configure, and troubleshoot these systems to effectively manage customer inquiries, maintain customer satisfaction, and ensure system continuation.

The courses below allow you to understand and implement these Cisco Contact Center technologies:

 

Unified Contact Center Express

 

Unified Contact Center Enterprise

 

Unified Intelligence Center

 

Unified Email and Web Interaction Manager

 

Unified Customer Voice Portal

 

View the complete Cisco Contact Center curriculum