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Cisco Contact Center technologies provide superior customer experience while managing high-volume customer inquiries from multiple communication channels including voice, email, chat, and social media. Intelligent distribution and advanced capabilities maintain high customer service levels and high staff productivity.

Highly skilled support engineers are required to effectively design, deploy, configure, and troubleshoot these systems to effectively manage customer inquiries, maintain customer satisfaction, and ensure system continuation.

The courses below allow you to understand and implement these Cisco Contact Center technologies.

 

Unified Contact Center Express

UCCXD - Deploying Cisco Unified Contact Center Express v6.0

ASCCX - Advanced Scripting for Cisco Unified Contact Center Express v8.0

 

Unified Contact Center Enterprise

AUCCE-BC - Administering Cisco Unified Contact Center Enterprise Boot Camp v10.0

AUCCE1 - Administering Cisco Unified Contact Center Enterprise, Part 1 v10.0

AUCCE2 - Administering Cisco Unified Contact Center Enterprise, Part 2 v10.0

DUCCE - Deploying Unified Contact Center Enterprise v10.0

 

Unified Intelligence Center

CUICEU - Cisco Unified Intelligence Center for End Users v1.1

CUICAU - Cisco Unified Intelligence Center for Advanced Users v1.1

 

Unified Email and Web Interaction Manager

UEIME - Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0

 

Unified Customer Voice Portal

CVPI - Cisco Unified Customer Voice Portal Implementation v8.0

 

View the complete Cisco Contact Center curriculum