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ITIL® (Version 5) Foundation – Including Exam

Enhance Your IT Service Management Expertise with ITIL® Foundation (Version 5).

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. Students will receive fully digital student kit, proctored exam voucher, and a digital core guide as standard.

GK# 831018 Vendor# ILFN5
Vendor Credits:
  • Global Knowledge Delivered Course
  • Training Exclusives
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Who Should Attend?

This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.

What You'll Learn

After you complete this course, you will be able to:

  • Understand the key concepts of digital product and service management
  • Understand service relationships
  • Understand the ITIL Four Dimensions of Product and Service Management
  • Understand the ITIL Value System (ITIL VS)
  • Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
  • Understand the ITIL Product and Service Lifecycle Model and the value chain activities
  • Understand ITIL Management Practices
  • Understand the benefits of value stream mapping and management
  • Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

Course Outline
  • Understand the key concepts of digital product and service management
  • Understand service relationships
  • Understand the ITIL Four Dimensions of Product and Service Management
  • Understand the ITIL Value System (ITIL VS)
  • Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
  • Understand the ITIL Product and Service Lifecycle Model and the value chain activities
  • Understand ITIL Management Practices
  • Understand the benefits of value stream mapping and management
  • Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)
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Related Certifications

Recommended preparation for exam(s):

ITIL® 5 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL® 5 qualifications. The examination is a 1-hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee.

ITIL® Foundation (Version 5)

* This certification is subject to the PeopleCert Continuing Development Programme.

Follow-On Courses

The following courses are recommended for further study:

  • ITIL5 Service*
  • ITIL5 Product*
  • ITIL5 Experience*
  • Monitor, Support and Fulfil
  • Plan, implement and control
  • Collaborate, assure and improve
  • ITIL5 Strategy*

* To be released