Root Cause Analysis

Group Training

Group Training

Live expert-led training for your team or entire organization that can be customized to fit your exact needs.

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Team leaders and supervisors seeking to improve problem-solving skills
Business analysts and process improvement professionals
Project managers responsible for delivering results and overcoming obstacles
Quality assurance and operations staff focused on continuous improvement
Customer service and support managers addressing recurring issues
Engineers and technical staff involved in troubleshooting and root cause investigations
Change management and transformation leads
Anyone involved in cross-functional teams or collaborative projects
Employees interested in developing analytical thinking and structured problem-solving abilities

After completing the training, you will learn:

How to clearly define business problems and opportunities using structured frameworks.
Techniques for identifying and articulating business requirements with the SMART criteria.
Methods for drafting effective situation statements to set the stage for analysis.
Practical use of Pareto diagrams to prioritize issues and focus on the most impactful factors (the 80/20 rule).
Step-by-step application of the Five Whys technique to uncover root causes beneath surface-level symptoms.
Construction and interpretation of Fishbone (Ishikawa) diagrams to visualize cause-and-effect relationships.
Use of Interrelationship diagrams to map and analyze complex problem factors.
Approaches for conducting gap analysis to compare current and desired states.
Building and leveraging capability tables to identify improvement opportunities.
How to evaluate solution options through feasibility studies, weighted ranking, and cost-benefit analysis.
Best practices for facilitating group problem-solving sessions and presenting findings.
Translating analysis into actionable recommendations and implementation plans.
Gaining feedback and insights through collaborative exercises and peer presentations.

Introduction & Workshop Objectives

Overview of Root Cause Analysis (RCA) and its importance in business problem-solving.
Workshop goals and expected outcomes.
Brief introduction to the tools and methods covered.

Identifying the Problem/Opportunity

Defining business problems vs. opportunities.
Techniques for uncovering sources of business needs (e.g., stakeholder interviews, data analysis).
Writing clear business requirements (SMART criteria).
Crafting a concise situation statement.

Assessing the Current State

Introduction to root cause and opportunity analysis.
Using Pareto diagrams to prioritize issues (explaining the 80/20 rule).
Applying the Five Whys technique (step-by-step process, common pitfalls).
Constructing Fishbone (Ishikawa) diagrams to visualize cause-effect relationships.
Creating Interrelationship diagrams to map complex problem factors.
Supporting customer-centric problem analysis within the 5 Whys framework.

Activities:

Facilitated Activity: Instructor-led demonstration of a 5 Whys analysis.
Breakout Session: Participants conduct a 5 Whys analysis on a work-related issue, present findings, and receive feedback.
Group Exercise: Build a Pareto diagram using provided data.
Group Exercise: Use a Fishbone diagram to analyze a selected problem.
Group Exercise: Apply an Interrelationship diagram to a complex scenario.

Determining the Future State

Conducting a gap analysis (current vs. desired state).
Building and interpreting a capability table to identify required changes.
Group Exercise: Use a capability table to summarize root cause findings and define improvement targets.

Determining Viable Options & Making Recommendations

Conducting feasibility studies (criteria, data sources, risk assessment).
Using weighted ranking to compare solution options (criteria selection, scoring).
Performing cost-benefit analysis and valuation techniques (basic financial modeling).
Group Exercise: Apply weighted ranking to select the most viable solution from alternatives.

Action Planning & Next Steps

Q&A and Wrap-Up

This course qualifies you for the following PMI® Professional Development Units (PDUs):

Classroom Live and Virtual Classroom Live

Total = 7