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Private Group Training Cancellation Policy
If cancellation or reschedule occurs within 10 business days of the start date, customer will be charged 50 percent of the base course fee. Any such fee charged will not be applied to the price of any rescheduled courses. The cancellation terms for some of our partners differ from ours.
Partner-Specific Billing and Cancellation Terms for Private Group Training
Certain terms for some of our partners differ from Global Knowledge's policies. See below for specific terms that will apply if the training is delivered by partners. Partners charge based upon the student count provided on the booking sheet. If a partner isn’t listed, then standard Global Knowledge terms apply for cancellation and rescheduling.
The student count billing policy applies to all partner-delivered events, even those partners not specifically listed below.
All Partner-Delivered Events and Student Count Billing Policy
Global Knowledge will charge the full attendee fee based on the number of student material kits shipped to a customer's site. The number of kits shipped will be based upon the number of students confirmed by the customer on the booking sheet no less than ten business (10) days prior to the class start date. This confirmed count will be the minimum student count for invoice purposes. In addition, the customer will be invoiced for any students exceeding this amount. For example, if a customer confirms 12 students before the class and only 10 attend, the customer will be invoiced for 12 students. If a customer confirms 12 students, but 14 attend, the customer will be invoiced for 14 students.
Cancellation Terms
All rescheduling fees are in addition to the price of the rescheduled course.
ACT (Oracle Training) Cancellation/Rescheduling: If customer cancels or reschedules a course within twenty (20) business days of the scheduled start date, Customer will be charged 25% of the Base Course Fee. If cancellation or reschedule occurs within ten (10) business days of the start date, Customer will be charged 50% of the Base Course Fee. If the class is cancelled the day it begins or during the class, the Customer will be charged the full price of the class including all incurred expenses. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
American Management Association (AMA) Cancellation/Postponement Fee: If the private event is postponed within thirty (30) calendar days prior to the start date of the course, the customer will be billed $1,000 per day of training. The private event must be rescheduled within thirty (30) calendar days of postponement and delivered within 180 calendar days of the originally scheduled training dates or cancellation fees will apply. Cancellation Fee – If the private event is cancelled within thirty (30) calendar days prior to the start date of the course, the customer will be billed 50 % of the course cost plus shipping charges if materials have shipped. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
Award Solutions Course Cancellation/Rescheduling: In the event that a customer elects to cancel or reschedule an Award Solutions course a full 14-calendar day notice is required. If the cancellation or reschedule occurs 14 calendar days or less prior to its scheduled delivery start date the customer will be charged 100% of the fee, based upon the agreed upon number of students. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
Cisco Learning Services (HTD) Cancellation/Rescheduling: If customer cancels or reschedules a course within fifteen (15) business days before the scheduled start date, not to include the first day of class, customer will be charged 100% of the Base Course Fee. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
Cloudera Cancellation/Rescheduling: Sessions cancelled 30 or more calendar days in advance of the class start date the cancellation fee is 10% of the Base Course Fee. Sessions cancelled more than 15 days but less than 30 days from the class start date the cancellation fee is 50% of the Base Course Fee. Sessions cancelled 15 or fewer days from the class start date the cancellation fee is 100% of the Base Course Fee. Any session rescheduled 15 or fewer days in advance of the class start date, the customer is responsible for reimbursement of all non-refundable travel expenses. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
EMC Cancellation: If customer cancels or reschedules a course less than fifteen (15) business days but more than six (6) business days before the first day of class, not including the first day of class the cancellation fee is 50% of the Base Course Fee. If the customer cancels or reschedules less than 6 business days before the first day of the class the cancellation fee is 100%. Any such fee charged will not be applied to the price of any reschedule courses or future courses.
Firefly Cancellation: If the customer cancels less than 20 business days, but more than 10 business days, customer will be charged 50% of the Base Course Fee. If the customer cancels less than 10 business days before the start of the class, customer will be charged 100% of the Base Course Fee. Any reschedule less than 20 but more than 10, the customer is charged an additional 25% of Base Course Fee. If customer reschedules less than 10 business days, Customer is charged an additional 50% of Base Course Fee. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
Red Hat Cancellation: If customer cancels a course fifteen (15) calendar days or less, before the scheduled start date; customer will be charged 100% of the Base Course Fee. If customer reschedule occurs fifteen (15) calendar days or less of the start date, the customer will be charged 25% of the Base Course Fee. Any on-site Private Group Training course rescheduled within the 15-day window is not eligible for a future reschedule or cancellation request. For on-site Private Group Training classes purchased that include an exam, there is not an option to postpone the exam. We strongly recommend that you attend the full class and take the exam as scheduled. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
SAP Cancellation/Rescheduling: If customer cancels or reschedules class between six (6) and fifteen (15) business days before the scheduled start date, customer will be charged 50% of the Base Course Fee. If cancellation or reschedule occurs less than six (6) business days of the class start date, customer will be charged 75% of the Base Course Fee. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
Skyline Cancellation/Rescheduling: If customer cancels or reschedules a class within thirty (30) calendar days before the scheduled start date, Customer will be charged 25% of the Base Course Fee (50% for Data Center classes). If cancellation or reschedule occurs within 15 business days of the class start date, Customer will be charged 50% of the Base Course Fee (100% for Data Center classes). If class (other than Data Center classes) has not been cancelled prior to class start date then 100% of the Base Course Fee is due. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
Trivera Cancellation/Rescheduling: If customer cancels or reschedules a class within 20 business days of the scheduled start date, Customer will be charged 25 percent of the base course fee. If cancellation or reschedule occurs within 10 business days of the first day of class, the customer will be charged 50 percent of the base course fee. If cancellation or reschedule occurs within five (5) business days of the start date, the customer is subject to a 100% cancellation fee. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
VMware Cancellation/Rescheduling: If customer cancels or reschedules class within 10 business days prior to the class start date, customer is subject to a 100 percent cancellation fee. Any such fee charged will not be applied to the price of any rescheduled courses or future courses.
Cprime Cancellation/Rescheduling: If Customer cancels or reschedules a course within twenty (20) business days of the scheduled start date, Customer will be charged 25% of the Base Course Fee. If cancellation or reschedule occurs within ten (10) business days of the start date, Customer will be charged 50% of the Base Course Fee. Any such fee charged will not be applied to the price of any rescheduled courses.