Workspace ONE® UEM: Apple Device Management

• Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.
• Learn how Workspace ONE utilizes and enhances Apple’s MDM framework to support device management for macOS and iOS.
• Discuss basic navigation and user and group administration in the Workspace ONE console.
• Describe how Workspace ONE UEM integrates with Apple’s core services in Apple Business Manager.
• Explore the key features of Intelligent Hub, such as unified app catalog, selfservice support options, and end user notification.
• Understand the basic premise of what a profile is and how it relates to Apple devices
• Learn about implementing desired state management for Apple devices using Declarative Device Management.
• Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.
• Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.
• Discuss the various methods for collecting devices logs.
• Describe the features and functionality of Workspace ONE Assist.
• Explore common issues and how to troubleshoot them.

1 Course introduction

• Introductions and course logistics
• Course objectives

2 Introduction to Apple device management with workspace ONE

• Introduction to Workspace ONE UEM
• Apple management in Workspace ONE UEM
• Enhancing Apple management with the OmnissaPlatform

3 Workspace ONE UEM Console Administration

• Navigating and customizing the console
• Workspace ONE UEM Console foundations
• Workspace ONE UEM accounts

4 Integrating Workspace ONE with Apple services

• Introduction to Apple Services
• Integrating Apple Business Manager with Workspace ONE UEM
• Automated Device Enrollment
• App and content development with VPP

5 Workspace ONE Intelligent Hub and hubcli

• Introduction to Intelligent Hub
• Configuring Hub Services
• Sensors and scripts with Intelligent Hub
• Intelligent Hub hubcli

 
6 Using profiles for Apple device management

• Introduction to Workspace ONE profiles
• Profiles for Apple devices
• Declarative Device Management
• Creating a profile in Workspace ONE

 
7 Operating System update management for Apple devices

• Introduction to macOS and iOS updates
• OS update management in Workspace ONE UEM
• Device Updates dashboard
• Software Update Enforcement
• OS updates with the Intelligent Hub hubcli

 
8 Troubleshooting Apple devices in Workspace ONE UEM

• Introduction to troubleshooting in Workspace ONE UEM
• Troubleshooting in the console
• Device troubleshooting
• Workspace ONE Assist
• Troubleshooting common issues

Recommended:

• A base understanding of Workspace ONE UEM.
• A background in End-User Computing.
• Experience with Apple macOS and/or iOS devices.

Technical requirements

• Bring a full-size laptop.
• A secondary device is recommended for reading and lab materials, which are only delivered electronically.
• Please ensure you have the US keyboard mapping added to your devices.

Technical requirements

- Bring a full-size laptop. A secondary device is recommended for reading and lab materials, which are only delivered electronically.
- Bring an Apple device running iOS 17 or later to participate in the device management labs.
- Please ensure you have the US keyboard mapping added to your devices.