Communicating for Clarity

Those who want to become more effective communicators by ensuring that the message they send is the message that is received

• Develop messages that have appeal
• Identify your own personal needs and customize your message to ensure you get what you need from the communication
• Identify the personal needs of others and customize the communication to ensure you get what they need from the communication
• Structure messages to enable others to engage in the communication and take appropriate action
• Use a variety of Question types to explore the opinions and insights of others
• Use specific communication techniques to demonstrate understanding and interest and to guide the communication
• Listen more effectively

1.  Introduction

• Determining Personal and Program Objectives
• Considering Your Experience With Clear Communication

2. Clearly, This is Communication

• More Than Words
• Model for Clear Communication
• Facts, Episodes, and Feelings and Long-Term Memory
• Facts, Episodes, and Feelings and Clarity
• Using Facts, Episodes, and Feelings

3. Enabling Clarity

• Personal Needs
• Creating Clarity with KUBA
• KUBA: Considering Others
• KUBA and You
• Personal Needs and KUBA

4. Communication Skills

• Communication Factors
• Questioning Skills
• Encouragers and Discouragers
• Listening and Responding
• Listening Quiz

5. Where Enablers and Skills Meet

• Practice Makes Perfect
• Case Study
• My Commitment to Clarity

Prework for this course should be completed one week in advance and brought to class.

Powerful Presentations