ITIL® 4 Foundation + exam
- Código del Curso ILFN4
- Días de acceso 365 días
Otros Métodos de Impartición
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
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Cerrado
Cerrado
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Clase de calendario
Aprendizaje tradicional en el aula
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Aprendizaje Virtual
Aprendizaje virtual
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Elearning (a tu propio ritmo)
E-learning a tu propio ritmo
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorThe ITIL® 4 Foundation online course will introduce you to service management key concepts, ITIL® principles, the ITIL® service value system (SVS), ITIL® practices and their role in a service provider organization. 26 Easy to absorb lessons covering ITIL® terminology, concepts, practices and value. Includes video tutorials, study guides and quizzes.
- Get certified at your own pace
- 180 days online access
- Fully accredited
- Study guides, quizzes, sample exam and more….
- Tutor support
- 24/7 helpdesk
- Training+Virtual Mentor session included
- Course Contents: 6 Modules including 26 Easy to absorb lessons
- Includes: video tutorials, study guides and quizzes
- Study duration: 12 hours
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Dirigido a
Parte superiorObjetivos del Curso
Parte superiorThe course will help students to understand:
- Key IT service management concepts
- How ITIL guiding principles can help and organization to adopt and adapt service management
- The 4 dimensions of service management
- The purpose and components of the service value system
- The activities of the service value chain and how the interconnect
- Know the purpose of key ITIL practices
- Preparation to sit the ITIL4 foundation examination
Contenido
Parte superior- Module 1: Key Concepts of Service Management
- Module 2: The Guiding Principles of ITIL®
- Module 3: Service Management and Value
- Module 4: ITIL® Practices Introduction
- Module 5: ITIL® Practices Deep Dive
- Module 6: Course Recap and Exam Preparation
Pre-requisitos
Parte superiorThere are no pre-requisites for this course
Certificación de Prueba
Parte superiorThe “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards. The pass mark is 65% (26 out of 40)
Cost of the exam is included in the course fee
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- ILFN4
- ITIL® 4 Foundation + exam
- ITIL & Gestión de Servicios
- ITIL ® 4 Foundation (ILFN) | eLearning + examen | Skillsoft Global Knowledge
- ITIL & Service Management