ITIL® 4 Foundation + exam
- Código del Curso ILFN4
- Duración 3 días
Otros Métodos de Impartición
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
-
Clase de calendario
Aprendizaje tradicional en el aula
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Aprendizaje Virtual
Aprendizaje virtual
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Elearning (a tu propio ritmo)
E-learning a tu propio ritmo
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorCurso Remoto (Abierto)
Nuestra solución de formación remota o virtual, combina tecnologías de alta calidad y la experiencia de nuestros formadores, contenidos, ejercicios e interacción entre compañeros que estén atendiendo la formación, para garantizar una sesión formativa superior, independiente de la ubicación de los alumnos.
Calendario
Parte superior-
- Método de Impartición: Aprendizaje Virtual
- Fecha: 13-15 febrero, 2023
- Sede: Aula Virtual
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 20-23 marzo, 2023
- Sede: Aula Virtual
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 24-27 abril, 2023
- Sede: Aula Virtual
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 29 mayo-01 junio, 2023
- Sede: Aula Virtual
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- Método de Impartición: Aprendizaje Virtual
- Fecha: 19-21 junio, 2023
- Sede: Aula Virtual
Dirigido a
Parte superiorObjetivos del Curso
Parte superiorThe course will help students to understand:
- Key IT service management concepts
- How ITIL guiding principles can help and organization to adopt and adapt service management
- The 4 dimensions of service management
- The purpose and components of the service value system
- The activities of the service value chain and how the interconnect
- Know the purpose of key ITIL practices
- Preparation to sit the ITIL4 foundation examination
Contenido
Parte superior- IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
- Key concepts of value creation
- Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
- The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
- The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
- The ITIL service value system
- The service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
- Detail of how the following ITIL practices support the service value chain: - Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management
- The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management
Pre-requisitos
Parte superiorThere are no pre-requisites for this course
Certificación de Prueba
Parte superiorThe “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards. The pass mark is 65% (26 out of 40)
Cost of the exam is included in the course fee.
Aviso importante:
A partir del 1 de noviembre de 2019, todas las formaciones relacionadas con AXELOS se impartirán y venderán en combinación con el examen oficial. Contacta con nosotros para conocer las opciones de examen disponibles.
As of 1 November 2019, all training associated with an AXELOS product will be sold in combination with the corresponding official assessment. Please check with us the available delivery methods.
Este cambio se aplica a todos los formatos de entrega, incluyendo presencial y online de los productos de AXELOS. A partir del 1 de noviembre de 2019.
This change will apply to both classroom-based and online training courses for all AXELOS products and will officially come into effect on 1 November 2019.
Siguientes Cursos Recomendados
Parte superiorThese courses are scheduled to be available from Summer 2019
Create, deliver and support
Drive stakeholder value
High velocity IT
Direct, plan and improve
Digital and IT strategy
Más información
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