IT Service Management Foundation based on ISO/IEC 20000:2018 + exam
- Código del Curso ISO20000F
- Duración 2 días
Otros Métodos de Impartición
Salta a:
Método de Impartición
Este curso está disponible en los siguientes formatos:
-
Cerrado
Cerrado
-
Clase de calendario
Aprendizaje tradicional en el aula
-
Aprendizaje Virtual
Aprendizaje virtual
Solicitar este curso en un formato de entrega diferente.
Temario
Parte superiorThis training provides delegates with a good understanding of Quality Management, within the context of ISO/IEC 20000, the International Standard for IT Service Management more commonly known as ISO20000.
This accredited course also prepares delegates for the industry recognised EXIN ISO/IEC 20000 Foundation Certificate.
Calendario
Parte superior-
- Método de Impartición: Aprendizaje Virtual
- Fecha: 11-12 noviembre, 2024
- Sede: Aula Virtual
- Idioma: Inglés
Dirigido a
Parte superiorThe course is aimed at a wide audience of IT Service Management staff of IT Service Providers, internal or external, with an interest in Service Quality Management and ISO20000.
The combination of this and the ITIL® Foundation qualifications will provide a firm basis for professionals working in an ISO20000 certified organisation.
This course is not appropriate for auditors requiring education and qualification in order to conduct accredited external ISO20000 Audits in accordance with the itSMF Certification process and criteria.
Objetivos del Curso
Parte superior- To provide an understanding of the principles of Service Quality Management.
- To give knowledge of the basic concepts of ISO20000 and the quality specification for IT Service Management.
- To prepare delegates for EXIN ISO/IEC 20000 Foundation Certificate.
Contenido
Parte superiorThe definitions and principles of service quality management
- Quality and service
- Process approach
- IT Service Management
- Evaluation and continuous improvement
The position of ITSM in ISO20000
- The landscape of standards and frameworks
- The concepts of certification practices
- The concept of ISO/IEC 20000
The quality specifications for ITSM
- The quality specifications for Management, Improvement and control of ITSM Processes
- Quality specification for the delivery and support of IT services
- The quality specification for alignment of business and IT
The code of practice for ITSM
- Best practices for Management and Improvement of ITSM Processes
- The best practices for Control of IT Services
- The best practices for Alignment of IT and the Business
- The best practices for Delivery of IT Services
- The best practices for Support of IT Services
Candidate Assessment
- Assignments
- Mock Exams
- Certification Examination
Pre-requisitos
Parte superiorThere are no pre-requisites for this course as such.
Certificación de Prueba
Parte superiorDelegates will take the EXIN ISO/IEC 20000 Foundation exam at the end of this course. The exam is based on a 1-hour multiple choice, closed book examination. Successful delegates will be awarded the EXIN ISO/IEC 20000 Foundation Certificate. Exam to be charged separately
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