SAP Commerce Cloud Business User
- Course Code C4H320
- Duration 3 days
Course Delivery
Jump to:
Course Delivery
This course is available in the following formats:
-
Public Classroom
Traditional Classroom Learning
-
Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopIn this course, participants will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course contains demonstrations by trainers as well as hands-on exercises for course participants. The course is valid for both the on-premise and cloud version of SAP Commerce.
Course Schedule
Top-
- Delivery Format: Virtual Learning
- Date: 12-14 January, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
-
- Delivery Format: Virtual Learning
- Date: 07-09 April, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
-
- Delivery Format: Virtual Learning
- Date: 01-03 July, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
-
- Delivery Format: Virtual Learning
- Date: 05-07 October, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
Target Audience
TopBusiness stakeholders Project managers Functional consultants / Business analysts Key users / end users / QA managers / Testers
Course Objectives
TopDescribe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.
Course Content
Top- Introduction
- Overview
- Major Modules and Accelerators
- Business and Administration Tools
- Product Content Management
- Catalogs and Products
- Media Management
- Exercise: PCM
- Web Content Management
- CMS Overview
- Hands on exercise: SmartEdit
- Personalization
- Exercise: Personalization
- Spartacus
- Commerce
- Search
- Exercise: Search
- Pricing
- Cart Features and Checkout Types
- Promotions and Coupons
- Exercise: Promotions & Coupons
- Orders
- Payment
- Basic OM Related Features
- Order Management Services Module
- Customer Support
- Customer Management
- Customer Cart
- Order Cancellations and Returns
- Customer Service Module
- Exercise: Customer Support
- B2B Commerce
- Account Management
- Organization Management
- Catalog, Pricing & Stock
- Ordering & Checkout
- PunchOut Support
- Exercise: B2B Commerce
- Integration
- General Integration Tools
- SAP Integrations
- Essential Foundation
- Architecture
- Security
- Automation (Cronjobs)
- Validation Framework
- ImpEx
- Workflows & Collaboration
- Exercise: Workflow
- Good to Know
- Licensing and Versioning
- Deployment & Maintenance
- CX Works
- Webography
- SAP Commerce Cloud
- SAP Upscale
- Industry-Specific Accelerators
- Container Support
- GDPR
- Additional Reading: Business Analyst
Course Prerequisites
TopFundamental understanding of web technologies and e-commerce concepts