ITIL® (Version 5) Transformation - Including Exam
- Course Code ITIL5T
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopThis module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Course Schedule
Top-
- Delivery Format: Virtual Learning
- Date: 29 June-01 July, 2026 | 8:00 AM to 4:00 PM Guaranteed To Run
- Location: Virtual (GMT Standa)
- Language: English
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Guaranteed To Run
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- Delivery Format: Virtual Learning
- Date: 26-28 August, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 19-21 October, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 07-09 December, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 31 March-02 April, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
Target Audience
TopThis course is aimed at:
- Sponsors and owners of transformation initiatives, responsible for leading change.
- Professionals involved in delivering transformation work, to understand what needs to be done.
- Professionals impacted by transformation, to understand the support and engagement they can expect.
- Consultants supporting organisations through transformation initiatives.
We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.
Course Objectives
TopAfter you complete this course you will be able to:
- Explain core ITIL® concepts and how they support transformation.
- Describe transformation layers, stages, steps, patterns, and contexts.
- Explain how tools, methods, techniques, governance models, and measurements are used in transformation.
- Explain how AI, DevOps, and PRINCE2® integrate with ITIL® for value creation.
Course Content
TopModule 1: Introduction to ITIL® Transformation
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of ITIL® Transformation
Module 2: The ITIL® Transformation Model
- 2.1 Layers, stages, steps, and contextual adaptation in transformation
- 2.2 End-to-end examples
Module 3: Transformation patterns
- 3.1 Introduction to transformation patterns
- 3.2 Initiation patterns
- 3.3 Governance patterns
- 3.4 Execution patterns
Module 4: Measurement, learning, and synthesis
- 4.1 Tools, methods and techniques
- 4.2 Measurement and evidence
- 4.3 Learning and knowledge transfer
Module 5: ITIL® and AI
- 5.1 Transformation in the AI context
- 5.2 AI governance
Module 6: ITIL® and other frameworks
- 6.1 ITIL® and DevOps
- 6.2 ITIL® and PRINCE2®
Course Prerequisites
TopThe candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Test Certification
TopRecommended preparation for exam(s):
- ITIL® (Version 5) Transformation
The exam is 90 minutes long, 40 multiple choice questions. This is an open book exam and the pass mark is 70%.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.