ITIL® (Version 5) Strategy - Including Exam
- Course Code ITIL5SL-S
- Duration 3 days
Course Delivery
Jump to:
Course Delivery
This course is available in the following formats:
-
Company Event
Event at company
-
Public Classroom
Traditional Classroom Learning
-
Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopThis module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Course Schedule
Top-
- Delivery Format: Virtual Learning
- Date: 22-24 July, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
-
- Delivery Format: Virtual Learning
- Date: 28-30 September, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
-
- Delivery Format: Virtual Learning
- Date: 23-25 November, 2026 | 8:00 AM to 4:00 PM
- Location: Virtual (GMT Standa)
- Language: English
-
- Delivery Format: Virtual Learning
- Date: 01-03 December, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
Target Audience
TopThis course is aimed at:
- Leaders with strategic responsibility at all levels of the organization.
- Professionals with tactical responsibility for implementing strategy.
- Professionals with operational responsibility for supporting strategic objectives.
Course Objectives
Top- Recall core ITIL® concepts such as the ITIL® Guiding Principles, the ITIL® Product and Service Lifecycle, the ITIL® Four Dimensions, and the ITIL® Value System.
- Describe key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment
- Identify strategic considerations across organizations and people, partners and suppliers, information and technology, and value streams and processes
- Explain the ITIL® Strategy Management Model and its two lifecycles: strategy development and strategy implementation
- Understand how ITIL® integrates with DevOps and PRINCE2®.
Course Content
TopModule 1: Key ITIL® terms and definitions
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of ITIL® Strategy
- 1.3 Strategy across the ITIL® Four Dimensions
Module 2: The ITIL® Strategy Management Model
- 2.1 Introduction to the ITIL® Strategy Management Model
- 2.2 Strategy development
- 2.3 Strategy implementation
- 2.4 Sustainable strategy management
Module 3: Strategic capabilities
- 3.1 Leadership
- 3.2 Communication
- 3.3 Innovation
- 3.4 AI governance
- 3.5 Organizational Change Management (OCM)
- 3.6 Digital ethics
- 3.7 Complexity thinking
- 3.8 Portfolio management
- 3.9 Risk management
- 3.10 Sustainability
Module 4: ITIL® and other frameworks
- 4.1 ITIL® and DevOps
- 4.2 ITIL® and PRINCE2
Course Prerequisites
TopThe candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Test Certification
TopRecommended preparation for exam(s):
- ITIL® (Version 5) Strategy
The exam is 90 minutes long, 40 multiple choice questions. This is an open book exam with a pass mark of 70%.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.