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ITIL® (Version 5) Managing Professional Transition - Including Exam

  • Course Code ITIL5MPT
  • Duration 5 days

Course Delivery

Public Classroom Price

£2,295.00

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview

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ITIL Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation. It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually.

ITIL Managing Professional Transition (Version 5) consolidates key concepts from the following ITIL (Version 5) modules:

- ITIL Experience (Version 5) - integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.

- ITIL Product (Version 5) - ITIL Product provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle.

- ITIL Service (Version 5) - explores how organizations design, build, deliver, support, and continually improve services in order to create value for stakeholders.

- ITIL Transformation (Version 5) - guide organizations through enterprise-wide transformation. Designed to bridge the gap between ambition and realisation - from defining strategic intent to delivering measurable business outcomes.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Updated 5/2026

 

Course Schedule

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Target Audience

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This course is aimed at:

- Professionals who have invested in ITIL 4 or ITIL v3 certifications and require a straightforward upgrade route.
- Professionals at all levels and across all types of organizations involved in digital product and service management.

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Course Objectives

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After completing this course, you will be able to:

  • Describe the ITIL Product & Service Lifecycle and its key activities
  • Distinguish between product, service, and experience perspectives
  • Explain the purpose, steps, and outputs of all 8 lifecycle activities, and apply product and service perspectives to each activity
  • Understand lifecycle integration, value streams, and operating models
  • Explain the ITIL Experience Model, including its components, concepts, roles, interactions, journeys, and expectations
  • Understand the ITIL Transformation Model and apply transformation and governance concepts
  • Explain the role of AI in product, service, and experience management, as well as transformation
  • Understand how the new ITIL modules integrate with PRINCE2 and DevOps Institute frameworks
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Course Content

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Module 1: Introduction to ITIL Product, Service and Experience and the new ITIL models

Module 2: The ITIL Product and Service Lifecycle management activities

Module 3: Managing the ITIL Product and Service Lifecycle

Module 4: ITIL Experience

  • Service Journey & Roles
  • Capturing experience & Stakeholder Journeys

Module 5: ITIL Transformation

Module 6: ITIL and AI

Module 7: ITIL and other frameworks

Module 10: What’s next?

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Course Prerequisites

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The candidate must have one of the below certifications (Accredited training or Official eLearning):

  • ITIL 4 Managing Professional or
  • ITIL 4 Master or
  • ITIL v3 Expert or
  • ITIL v3 Master
Recommended prerequisites:
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Test Certification

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Recommended preparation for exam(s):

- ITIL® (Version 5) Managing Professional Transition - Product, Service, Experience

  The exam is 120 minutes long, 60 multiple choice questions. This is an open book exam. Pass mark is 70%.

- ITIL® (Version 5) Transformation

  The exam is 90 minutes long, 40 multiple choice questions. This is an open book exam. Pass mark is 70%.

 

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

 

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Follow on Courses

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The following courses are recommended for further study:
  • ITIL® (Version 5) AI Governance*

*To be released.

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