Service Integration and Management (SIAM®) Foundation

This course and certification targets the needs

of professionals worldwide who have an

interest in the practices of Service Integration

and Management or who want to implement

this methodology in an organization, and in

particular, professionals who are already

working with IT Service Management

processes.

It is also intended for providers that want to

implement and manage Service Integration

and Management models. Specific roles that

may be interested:

• Chief Strategy Officers (CSOs)

• Chief Information Officers (CIOs)

• Chief Technical Officers (CTOs)

• Service managers

• Service provider portfolio strategists/leads

• Managers (e.g. process managers, project

managers, change managers, service level

managers, business relationship managers,

program managers and supplier managers)

• Service architects

After completing this course, the participant

will have knowledge of, and be able to

understand:

• SIAM terminology and the core principles

• SIAM benefits

• The challenges and risks of implementing

SIAM

• SIAM implementation structures

• SIAM governance, tooling and data

considerations

• Common processes used in a SIAM

ecosystem

Module 1: Introduction to Service Integration and Management (SIAM)

Module 2: SIAM Implementation Roadmap

Module 3: SIAM Structures

Module 4: SIAM and Other Practices

Module 5: SIAM Roles and Responsibilities

Module 6: SIAM Foundation Practices and Processes

Module 7: SIAM Foundation Cultural Considerations

Module 8: SIAM Foundation Challenges and Risks

EXIN BCS SIAM® Foundation