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A4Q Business Service Architecture Course with Online Exam

  • Course Code BBSA
  • Duration 3 days

Course Delivery

Virtual Learning Price

£1,095.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview

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Explore the service ecosystem and grow your understanding of the key elements of a service architecture with our Business Service Architecture course.

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Course Schedule

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Target Audience

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The Business Service Architecture course is for anyone interested in service architecture, in particular: Business Service Designers (including Business Designers and Service Designers) Business Analysts, Business Architects, Solution Architects, Business Engineers, User Researchers, Product Managers.
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Course Objectives

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This course explores the service ecosystem, looking at service architecture in the context of enterprise, business and solution architecture. Topics covered include value stream modelling and analysis; capability requirements and modelling; the T shape professional concept; service agility and double loop learning. 
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Course Content

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During this course, you will cover:

  • Service Architecture in the context of Enterprise, Business and Solution Architecture
  • The relevance of architectural principles
  • The elements and artefacts of a Service Architecture
  • Key service actors/stakeholders within the service ecosystem, and their concerns
  • Value stream modelling and analysis
  • Capabilities, capability requirements and capability modelling
  • How capabilities are leveraged to offer services
  • Capability and value stream integration
  • The T-shape professional concept
  • Service information concepts
  • Service economics
  • Service measures and controls
  • Service agility and double loop learning
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