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ITIL Foundation

Start building your career with ITIL 4 to demonstrate your digital skills and meet your career goals!


The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards.  The pass mark is 65% (26 out of 40)


Required ExamsRecommended Training Courses
ITIL4 Foundation Certificate in IT Service ManagementITIL4 Foundation (ILFN4)

ITIL4 Foundation Examination Workshop

ITIL 4 Foundation Bridge

This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation.

ITIL 4 Managing Professional

ITIL 4 Managing Professional is a stream of four modules that are part of ITIL 4, the next evolution of ITIL. More information about the launch of ITIL 4 MP will be released late 2019 or into 2020, however you can already attend Global Knowledge’s ITIL 4 Managing Professional Transition course (code ITIL4MP).  

ITIL4 Frequently Asked Questions (FAQs)

View all our ITIL training courses.

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