Certified Agile Service Manager (CASM)®

Adopting DevOps and an agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organisations fully embracing DevOps and agile practices achieve higher revenue and profit growth, positioning themselves to grow their businesses at a faster rate than their mainstream counterparts.

With Certified Agile Service Manager, you will learn about:

• What it means to “be agile”
• The Agile Manifesto, its core values, and principles
• Adapting Agile thinking and values into service management
• Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
• Scrum roles, artifacts, and events as they apply to processes
• The two aspects of Agile Service Management: Agile Process Improvement and Agile Process Engineering

Benefits for Organisations

• Accelerated time to market
• Higher product quality
• Reduced risks and faster ROI
• Increased customer satisfaction

Benefits for Individuals

• Agile response to changing business requirements
• Smaller, quicker implementation and enhanced workflow
• Shortened and amplified feedback loops
• Continuous improvement and learning

Exam Information

• Level: Foundation
• Languages: English, Portuguese
• Exam Duration: 60 mins
• MCQs: 40
• Pass Marks: 65%
• Open Book: Yes
• Re-Certification: Yes