The ServiceNow Service Portal Micro Certification exam is available to ServiceNow customers, partners, and employees
Service Portal Micro Certification exam.
MC-SP Exam Overview
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site and the ServiceNow developer site. Study materials posted elsewhere online are not official, and as per ServiceNow, should not be used to prepare for the examination.
Each candidate must register for the exam via Now Learning after successfully completing Service Portal Micro Certification prerequisite training path. The exam is available directly through Now Learning as a non-proctored, 60-minute exam.
The exam consists of approximately 20 questions. For each question on the examination, there are multiple possible responses. Select the most correct answer to the question. There are multiple choice (single answer) and multiple select (select all that apply) questions.
Exam Results and Retakes
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate. If you do not pass the exam, you are allowed up to three retakes for a Micro Certification. Failing a Micro Certification exam four times will require you to re-complete the required paired training content. There will be a 24-hour waiting period after each failed attempt to ensure you have the proper time to prepare.
Certified System Administrator
There are no recertification requirements.