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The Performance Analytics Micro Certification exam certifies that a successful candidate has the skills and essential knowledge to contribute to the setup, configuration, and maintenance of the Performance Analytics application.


  • Three (3) months field experience participating in ServiceNow Performance Analytics deployment projects or maintaining ServiceNow instances
  • General familiarity with industry terminology, acronyms, and initialisms

Required Exams

ServiceNow Micro-Certification – Performance Analytics exam.


MC-PA Exam Overview

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site and the ServiceNow developer site. Study materials posted elsewhere online are not official, and as per ServiceNow, should not be used to prepare for the examination.

Each candidate must register for the exam via Now Learning after successfully completing the Performance Analytics Micro Certification prerequisite training path. The exam is available directly through Now Learning as a non-proctored, 60-minute exam.


Exam Structure

The exam consists of approximately 15 questions. For each question on the examination, there are multiple possible responses. Select the most correct answer to the question.


Exam Results and Retakes

After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate. If you fail, you're allowed up to three retakes for a Micro Certification. Failing a Micro Certification exam four times will require you to re-complete the required paired training content. There will be a 24-hour waiting period after each failed attempt to ensure you have the proper time to prepare.

Next Steps

Any of the 13 ServiceNow Certified Implementation Specialist courses or certifications.

Recommended Courses


There are no recertification requirements.