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Authorized Microsoft training

Build and certify your Microsoft Dynamics 365 expertise.

The Dynamics 365 Customer Service Functional Consultant Associate certification proves that you can build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Microsoft Dynamics 365 certifications are industry-aligned to meet specific job roles and market needs. As the 2019 Microsoft Learning Partner of the Year, Global Knowledge plays an invaluable role in the development and advancement of Microsoft Dynamics 365 skills in the workplace. Train with the best.


Earning this certification will validate that you have the skills to:

  • Perform discovery, planning, and analysis
  • Manage user experience design
  • Manage entities and data
  • Implement security
  • Implement integration
  • Perform solutions deployment and testing
  • Perform configuration
  • Manage cases and the knowledge base
  • Manage queues, entitlements, and SLAs
  • Configure Voice of the Customer

Prerequisites

While it's not a strict prerequisite, it is recommended that you earn your Dynamics 365 Fundamentals certification prior to training for other Dynamics 365 certifications. 

Required Exams

Next Steps

Add other Dynamics 365 Customer Engagement certifications to your transcript.

  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate

Recertification

Microsoft provides two re-certification options for those who want to demonstrate continuous competence in these areas. You can demonstrate that you're staying current in the technology by either taking a re-certification exam or stay-current course within two years of earning your certification. As soon as you pass either the course or the exam, the expiration date on your certification will be extended two years from that date. For more information, please check out the FAQ on Microsoft's Certification Exam Policies page.