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Build and certify your Microsoft Dynamics 365 expertise.

The Dynamics 365 Customer Service Functional Consultant Associate certification proves that you can implement omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects.

Earning this certification will validate that you have the skills to:

  • Manage cases and Knowledge Management
  • Manage queues, entitlements, and service-level agreements (SLAs)
  • Implement scheduling
  • Implement Omnichannel for Customer Service
  • Manage analytics
  • Configure Microsoft Dataverse
  • Create apps by using Power Apps
  • Create and manage Power Automate
  • Implement Power Virtual Agents chatbots
  • Integrate Power Apps with other apps and services


Job role: Functional Consultant


View Certification Path