Microsoft Certified Dynamics 365 Customer Experience Analyst Associate

The Microsoft Certified Dynamics 365 Customer Experience Analyst Associate has or plans to participate in Dynamics 365 Sales implementations, has an understand of an organization’s sales process and the seller’s perspective (user experience), and has the ability to demonstrate Dynamics 365 Customer Insights – Data and Customer Insights – Journeys capabilities. You will learn to configure, customize, and expand the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company’s sales process.

Earning this role will validate you are able to:

• Implement Dynamics 365 Sales
• Configure and customize Dataverse and model-driven apps
• Implement the Dynamics 365 App for Outlook
• Implement security and customizations in Dynamics 365 Sales
• Demonstrate Dynamics 365 Customer Insights capabilities
• Extend and enhance Dynamics Sales capabilities

Job role: Business Analyst, Functional Consultant

View Certification Path