Customer success isn’t just a buzzword—it’s the backbone of lasting business relationships. The Cisco Customer Success Manager (CSM) certification proves you know how to deliver real value: guiding customers to their goals, removing adoption roadblocks, and driving renewals and growth. Show your team—and your clients—that you’re not just a partner. You’re their trusted advisor.
| Recommended Training | Required Exam |
|---|---|
| Cisco Customer Success Manager | 820-605 CSM |
820-605 CSM Cisco Customer Success Manager
The Cisco Customer Success Manager certification is valid for three years.
To recertify, you must retake and pass the Cisco Customer Success Manager (820-605 CSM) exam before your certification expires. Continuing Education credits cannot be used to recertify.
Learn more at the Cisco website.
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