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ACSS Avaya Aura® Session Manager and System Manager Certification

The Avaya Certified Support Specialist (ACSS) Avaya Aura Session Manager and System Manager credential certifies that you have the advanced level of technical proficiency necessary to successfully support Avaya Aura Session Manager and System Manager products, including installation, configuration, administration, maintenance, and troubleshooting.

Prerequisites

Qualified candidates typically have at least four years of experience in the relevant technologies and up to two years of experience supporting Avaya Aura Session Manager and System Manager products.

The successful candidate can: 

  • Demonstrate knowledge of the product architecture, components, features, and functions
  • Install the product hardware and software
  • Test, validate, and troubleshoot the implementation
  • Configure the product for hand-off to Day 2 administration
  • Administer, maintain, and troubleshoot intermediate to advanced configurations
  • Interpret and resolve customer technical issues related to the product and components

Required Exams

3102: Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam

The exam tests your knowledge and skills regarding:

  • Components and features
  • Installation
  • Configuration
  • Administration
  • Maintenance
  • Troubleshooting

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