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Every business needs to have a consultative approach that increases organizational buy-in, enhances client relationships and improves customer service. Applying consulting skills can mean greater success for individuals and organizations alike.
In this one-hour webinar, Michelle Moore will provide an overview of the Consulting Skills Lifecycle and present practical ideas from our McMaster Certified Consulting Skills Program. You'll learn how to engage your clients, gather and analyze information, present findings and recommendations, plan and implement recommendations and conclude the engagement and evaluate results.
Michelle Moore is senior director of leadership and business solutions for Global Knowledge Canada, Europe, Middle East and Africa. A learning and development professional with more than 25 years of experience helping organizations solve business problems related to people and process, Moore has extensive experience working with both HR and IT. Her current mission is to help organizations make the most of the digital opportunity.
Outline:
- Use the five-step Consulting Engagement Life Cycle.
- Identify any skills gaps you might have.
- Immediately use some pragmatic and impactful consulting tools.