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International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.
Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.
Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers. Business transformation and sales training.
Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.
Experts worked closely with the HR department to design a high impact talent management program that builds individual leadership capacity in alignment with the hospital's long-term vision.
Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.
The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.
Cloud service providers often tout staff reduction as a key benefit of cloud computing, but that can be misleading. We examine the impact on IT staffing.
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
Unify fragmented systems, train employees on technologies such as automated decision-making programs, application development, data management, IT best practices.