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Citrix Platform Monitoring & Troubleshooting (CTX-308)

CTX-308 - Learn how to use tools for monitoring and troubleshooting a Citrix Virtual Apps and Desktops environment.

Designed for experienced IT professionals, this course will study advanced use cases for Citrix Director.

You'll also learn about uberAgent and how to install, manage, and configure Splunk, ESA and UXM dashboards, and the uberAgent plug-in.

You'll also understand core architecture and traffic flows as they relate to common breakpoints and the troubleshooting tools to identify issues.
Get hands-on as the course guides you through using these monitoring tools and troubleshooting techniques.

This course is a necessary step in enabling you with the right training and skills, to not only monitor a CVAD environment and Infrastructure, but also to make well-informed troubleshooting decisions.

This course is a subset of CTX-314 Citrix Platform Enterprise Deployment, Monitoring & Troubleshooting Combo.

Product Versions Covered: Citrix DaaS, Citrix Virtual Apps and Desktops 7 2507 LTSR, NetScaler Console 14.1, and uberAgent 7.4.x./7.5.x

Updated June2026

GK# 843005 Vendor# CTX-308
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Who Should Attend?

  • Citrix administrators and engineers

What You'll Learn

After this course participants should be able to:

  • Identify tools available for monitoring and troubleshooting Citrix Virtual Apps and Desktop.
  • Examine advanced use cases for Citrix Director, including infrastructure monitoring, application probing, session recording, and integration with NetScaler Console/HDX Insight.
  • Install, Configure, and Manage Citrix uberAgent.
  • Understand advanced architectures and communication flows to aid with troubleshooting a Citrix Virtual Apps and Desktop Site.

Course Outline

Module 1: Citrix Tools for Monitoring, Troubleshooting, and Automation

  • Introduction to Support a Citrix Virtual Apps and Desktops Site
  • Tools for Monitoring and Troubleshooting
  • Tools for Automation

Module 2: Monitoring CVAD with Citrix Director

  • Citrix Director Introduction
  • Monitor and Interact with Users Sessions
  • Infrastructure Monitor
  • Application and Desktop Probing
  • Cost Optimization
  • Citrix Director and NetScaler Gateway

Module 3: Activity Monitoring with Session Recording

  • Session Watermark
  • Session Recording

Module 4: Citrix Director and NetScaler Console Integration

  • Introduction to NetScaler Console
  • Insight Monitoring
  • Integrate Citrix Director with NetScaler Console

Module 5: Install, Configure, and Manage Citrix uberAgent

  • Introduction to Citrix uberAgent
  • Splunk
  • Architecture Overview
  • Architecture Deep Dive
  • Installing and Configuring uberAgent
  • uberAgent - Endpoint Configuration
  • Dashboards
  • Alert and Reporting
  • Logging and Troubleshooting

Module 6: Introduction to Troubleshooting

  • Introduction to PowerShell
  • Architecture and Communication

Module 7: Troubleshoot Access Issues

  • StoreFront
  • NetScaler Gateway
  • Access and Authentication
  • App/Desktop Launch

Module 8: Troubleshoot Delivery Controller Issues

  • Validating FlexCast Management Architecture (FMA) Services

Module 9: Troubleshoot Virtual Delivery Agent (VDA) Registration Issues

  • Troubleshooting VDA Registration

Module 10: Troubleshoot HDX Connections

  • Troubleshooting HDX Connections
  • Installing Scout EMS, ELIAS, and Scout Board
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Labs Outline
  • Labs are provided by Layer8 Training for this course
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Prerequisites

Participants need to have a strong foundational knowledge of Windows Server and Desktop operating systems, Active Directory, Policies, Profiles, Networking and Hypervisors, Citrix Architecture and Deployment of Apps and Desktops using CVAD or Citrix DaaS.

Related Certifications

This course is part of the preparation for Citrix Certified Professional - Virtualization (CCP-V). Citrix certifications, including historic data, are now available on Credly platform

Follow-On Courses

You can complete this course by CTX-307: Securing the Citrix Platform

  • Securing the Citrix Platform (CTX-307)