ITIL® (Version 5) Service – Including Exam

Module 1: Digital Products and Services

• 1.1 Introduction to digital products and services.
• 1.2 The ITIL® Product and Service Lifecycle management activities.

Module 2: Discover

• 2.1 Key concepts and practices of the 'discover' activity.
• 2.2 Steps and outputs of the 'discover' activity.
• 2.3 Success factors and metrics of the 'discover' activity.

Module 3: Design

• 3.1 Key concepts and practices of the ‘design’ activity.
• 3.2 Steps and outputs of the ‘design’ activity.
• 3.3 Success factors and metrics of the ‘design’ activity.

Module 4: Acquire

• 4.1 Key concepts and practices of the 'acquire' activity.
• 4.2 Steps and outputs of the 'acquire' activity.
• 4.3 Success factors and metrics of the 'acquire' activity.

Module 5: Build

• 5.1 Key concepts and practices of the 'build' activity.
• 5.2 Steps and outputs of the 'build' activity.
• 5.3 Success factors and metrics of the 'build' activity.

Module 6: Transition

• 6.1 Key concepts and practices of the 'transition' activity.
• 6.2 Steps and outputs of the 'transition' activity.
• 6.3 Success factors and metrics of the ‘transition’ activity.

Module 7: Operate

• 7.1 Key concepts and practices of the ‘operate’ activity.
• 7.2 Steps and outputs of the ‘operate’ activity.
• 7.3 Success factors and metrics of the ‘operate’ activity.

Module 8: Deliver

• 8.1 Key concepts and practices of the ‘deliver’ activity.
• 8.2 Steps and outputs of the ‘deliver’ activity.
• 8.3 Success factors and metrics of the ‘deliver’ activity.

Module 9: Support

• 9.1 Key concepts and practices of the ‘support’ activity.
• 9.2 Steps and outputs of the ‘support’ activity.
• 9.3 Success factors and metrics of the ‘support’ activity.

Module 10: Lifecycle Management

• 10.1 Managing the End-to- End Lifecycle.
• 10.2 ITIL®, AI and other frameworks.