MyGK
Support
Canada Canada - English
Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

Subtotal

$

Checkout

or Continue Shopping

Contact Sales
Course  
Contact Sales

Buy One Get One 1/2 Off or Buy 2 get 1 Free Going on now

Managing Challenging Conversations

Exclusive - Master Difficult Conversations in Business!

Unlock the skills to confidently navigate tough topics in professional settings. In this dynamic 1-day course, you'll gain practical tools and fresh insights to manage conflict and handle the conversations we often avoid. Discover how emotions shape dialogue, learn to overcome hesitation, and develop the ability to truly listen and see the bigger picture. Walk away prepared, empowered, and ready to lead with clarity and empathy.

GK# 831177 Vendor# MCC
Vendor Credits:
  • Global Knowledge Delivered Course
  • Training Exclusives
No matching courses available.
Start learning as soon as today! Click Add To Cart to continue shopping or Buy Now to check out immediately.
Access Period:
Scheduling a custom training event for your team is fast and easy! Click here to get started.
$
Your Selections:
Location:
Access Period:
No available dates
Add To Cart

BUY NOW

Request a quote

Who Should Attend?

  • Anyone interested in strengthening communication skills and knowing how to deliver a challenging message
  • Managers, Individual contributors, Team Leads
  • Business Analysts, Business Systems Analysts
  • Project coordinators, analysts, leaders, team members, and stakeholders
  • Team Leaders, Product Managers, Project Managers, IT Managers, IT Leads

What You'll Learn

After completing this course, participants will learn:

  • Hidden costs associated with putting off challenging conversations
  • Prepare for and start challenging conversations
  • Deal with emotion surrounding challenging conversations
  • Steps to defuse tense and or emotional situations
  • Suggestions for dealing with various types of difficult people

Course Outline

Module 1: Beginning a difficult Conversation

  • Interpersonal Communication
  • The Communication Loop
  • Types of communication
  • Active Listening

Module 2: Influence

  • Influence, Power and Authority
  • Types of Influence Styles
  • Understanding How to influence

Module 3: Conflict

  • What is Conflict?
  • Constructive Conflict vs. Destructive Conflict
  • Dealing with difficult people
  • How to work with someone effectively
  • Emotional Intelligence

Module 4: Putting it all together

  • Managing the Real Conversations that Take Place During Every Interaction
  • Steering the Conversation to Maximize the Outcome
  • Beginning a Difficult conversation
  • Close
BUY NOW

PDUs

This course qualifies you for the following PMI® Professional Development Units (PDUs):

Classroom Live and Virtual Classroom Live

  • Power Skills = 3
  • Business Acumen = 2
  • Ways of Working = 2

Total = 7

BUY NOW

Follow-On Courses