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Spring into Savings — Get 50% Off Your Second Course

Managing Difficult Workplace Behaviors

You will learn practical strategies for addressing Challenging behaviors and Strengthening Team Performance”

Challenging behaviors in the workplace can impact team morale, productivity, and organizational success. “Managing Difficult Workplace Behaviors” equips leaders with practical tools and techniques to address these behaviors effectively, while maintaining professionalism and fostering a positive work environment.

This course focuses on understanding the root causes of difficult behaviors, applying effective communication and conflict resolution strategies, and building skills to address issues constructively. Participants will leave with actionable strategies to navigate sensitive situations confidently, promote accountability, and strengthen team performance.

GK# 821779 Vendor# MDWB
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Who Should Attend?

  • Managers and Supervisors – Anyone responsible for leading teams and addressing employee performance or behavior challenges.
  • Team Leads – Frontline leaders who need practical strategies to handle difficult interactions.
  • HR Professionals – Staff involved in coaching, employee relations, or conflict resolution.
  • Emerging Leaders – Individuals preparing for leadership roles who want to develop conflict management skills.

What You'll Learn

By the end of this course, participants will be able to:

  • Identify common types of difficult workplace behaviors and their underlying causes.
  • Apply strategies to address challenging behaviors constructively.
  • Communicate effectively to manage conflict and maintain professionalism.
  • Foster accountability and encourage positive behavior change.
  • Build stronger, more collaborative team dynamics.
  • Create a personal action plan for handling difficult behaviors in the workplace.

Course Outline

Module 1: Understanding Workplace Behaviors

  • Common difficult behaviors and patterns
  • Root causes and triggers of challenging behaviors
  • Recognizing the impact on team performance and morale

Module 2: Effective Communication Strategies

  • Active listening and empathy
  • Delivering clear expectations and feedback
  • Maintaining professionalism in sensitive conversations

Module 3: Conflict Resolution and De-escalation

  • Techniques to reduce tension and prevent escalation
  • Mediating disputes between employees
  • Navigating resistance and defensiveness

Module 4: Accountability and Behavior Management

  • Setting clear expectations and boundaries
  • Coaching for behavior change
  • Tracking progress and reinforcing positive behaviors

Module 5: Building a Positive Team Culture

  • Encouraging collaboration and mutual respect
  • Promoting engagement and motivation
  • Preventing recurring issues through proactive strategies

Module 6: Practice and Application

  • Role-playing real-world scenarios
  • Peer feedback and reflection
  • Action planning for continued skill development
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Prerequisites

To ensure your success, we recommend that you have a good understanding of leadership skills, or attend the following course:

Related Certifications

Attendees who successfully complete this training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification and/or 6 HRCI credits towards the aPHR®, PHR®, or SPHR® Certification, after course completion.

Follow-On Courses