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AI Basics for Everyday Business Users

Instantly Boost Your Productivity! Learn, practice, and apply AI tools to navigate the business world with confidence.

This course is a hands-on, instructor-led course designed for business professionals who are new to artificial intelligence and want to apply it effectively in their day-to-day work.

The course focuses on practical, real-world business applications of modern AI, including improving written communication, generating and refining content, analyzing and summarizing information, supporting decision-making, and increasing productivity across common workflows. Participants will work directly with widely available AI tools such as chatbots, productivity assistants, and generative AI platforms, with an emphasis on real workplace use rather than theory.

You will learn how to write clear and effective prompts, evaluate and refine AI-generated output, and use AI responsibly when working with business information. The course also introduces strategies for reducing errors, recognizing limitations such as hallucinations and bias, and applying ethical and privacy-aware practices in professional environments.

By the end of the course, you will have a strong foundation for using AI confidently and safely at work, and you will be prepared to continue into more advanced AI training focused on deeper capabilities, automation, and specialized use cases.

GK# 840004 Vendor# AI Basics 1
Vendor Credits:
  • Global Knowledge Delivered Course
  • Training Exclusives
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Who Should Attend?

This beginner-friendly workshop is designed for business professionals who want to understand and use AI effectively in their everyday work. It is well suited for individuals in roles such as operations, marketing, human resources, customer service, project management, sales, and administrative support. If you are interested in improving communication, streamlining routine tasks, working more efficiently, and using AI responsibly in a professional environment, this course is a great fit.

What You'll Learn
  • What AI is in clear, non-technical terms, including how it differs from automation and how modern AI is used in today’s business environment
  • The different types of AI (including generative AI) and what they can and cannot do in real workplace scenarios
  • How to work with modern AI assistants and chatbot-style tools to support common business tasks such as writing, research, summarization, and planning
  • How to create clear, structured prompts using best practices such as defining goals, adding context, setting tone, and using examples
  • How to apply role-based prompting techniques to generate more relevant, professional, and actionable results
  • Practical ways to use AI to improve productivity, streamline workflows, and reduce repetitive work across everyday tasks
  • How AI supports business activities such as document drafting, communication improvement, proposal development, and information organization
  • How AI can assist with analysis and decision support, including identifying trends, extracting insights, and improving reporting
  • How to evaluate AI-generated results critically, recognize common issues like hallucinations and bias, and reduce errors through verification strategies
  • Best practices for responsible AI use, including data awareness, privacy considerations, and ethical decision-making in a business environment
  • (Time permitting) A high-level introduction to agentic AI and how next-generation AI systems can plan and complete multi-step tasks using structured workflows

Course Outline

Day 1

1. Explore AI in Today's Business World

  • Gain an understanding of AI's role and potential in business operations
  • The basics of AI
  • Different kinds of AI
  • Real-world applications of AI in business
  • Pros and cons of using AI in business
  • Potential benefits and risks of AI in business
  • The impact of AI on the modern business landscape

2. Meet Your New AI Friends: ChatGPT and Bard

  • Get to know common user-friendly AI tools for business
  • Introduction to ChatGPT
  • Introduction to Bard
  • Comparing AI tools: ChatGPT and Bard
  • Matching the right AI tool to your business needs
  • Lab: Exploring ChatGPT and Bard in action

3. The ABCs of Prompt Engineering: AI Conversations for Beginners

  • Gain a foundational understanding of prompt engineering to effectively communicate with AI.
  • Basics of conversational AI
  • Understanding the strengths, weaknesses and limitations of AI in communications
  • Unpacking the concept of prompt engineering
  • Basic principles of successful prompt engineering
  • Importance of context and specificity in prompts
  • Practice in refining prompts for better AI responses
  • Understanding common pitfalls in prompt engineering
  • Top tips and best practices for communicating with AI tools
  • Lab: Crafting and refining prompts in a guided session with ChatGPT

Day 2

4. Powering Your Business with AI

  • Learn how AI tools can enhance day-to-day business tasks
  • AI in data analysis
  • AI in customer service
  • AI for improving team collaboration
  • AI for project management
  • Lab: Using GPT for customer service simulation

5. Work Smarter, Not Harder: Boost Your Productivity with AI

  • Identify ways AI can boost productivity and efficiency in business
  • AI for personal productivity
  • AI for team productivity
  • Integrating AI tools with existing business software
  • Best practices for boosting productivity with AI
  • Lab: Using AI for personal productivity task

6. AI Tools for Informed Decision Making

  • Explore how AI tools can aid in business decisions
  • AI for business intelligence
  • AI for market research
  • AI for risk assessment
  • AI for resource allocation
  • Lab: Utilizing AI in decision-making

7. Staying Safe and Smart with AI Tools at Work

  • Introduction to data security and AI
  • Understand essential security considerations and best practices for using AI tools at work safely and effectively.
  • Permissions and access controls with AI tools
  • Considerations when sharing sensitive work data with AI
  • Understanding your organization's AI policies
  • Safe habits when using AI tools
  • Proactive steps to ensure your AI tool usage remains secure
  • Ensuring data privacy when working with AI
  • Activity: Review and discuss common scenarios involving AI tool usage at work, and identify how to navigate these scenarios securely and in compliance with company policies

8. The Ethics and Responsibility of AI

  • Understand the ethical considerations and responsibilities of using AI in business
  • Privacy and data security in AI
  • Identifying and avoiding biases in AI
  • Legal considerations when using AI
  • Promoting responsible use of AI
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Prerequisites

No technical skills or prerequisites are required. This course is ideal for anyone who wants to build practical AI tool skills without needing a technical background. Participants should have basic familiarity with using a computer and common workplace applications such as email clients, office productivity suites, and project management tools. It is also helpful to have a general understanding of how businesses operate, including familiarity with your own organization’s workflows, processes, and day-to-day responsibilities.

Follow-On Courses