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ITIL® 4 Specialist: Sustainability in Digital & IT

Discover how to use ITIL methods to manage digital services' impact on the environment

The ITIL 4 Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role that IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Based on the ITIL 4 framework, the module highlights key sustainability competencies and capabilities that service organizations should develop within their teams to effectively address current and future sustainability challenges; including providing a framework to support organizations during procurement and supply chain activities, which can help interactions across the supply chain to practice sustainable IT.

As part of this course, all candidates will receive an exam voucher for the ITIL Specialist: Acquiring & Managing Cloud Services exam through PeopleCert. As of February 1, 2022, all exams will be administered in an online proctored format only. Exams can be scheduled at www.peoplecert.org.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved

GK# 821584 Vendor# ITIL4 SDIT
Vendor Credits:
  • Global Knowledge Delivered Course
  • Training Exclusives
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Is This The Right Course?

Please note that there are no pre-requisites for studying the Sustainability in Digital & IT module as the relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

Who Should Attend?

This course is aimed at anyone looking to understand the role that IT and digital enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Individuals continuing their journey in service management, ITSM managers and aspiring ITSM managers, ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

What You'll Learn

After you complete this course you will be able to:

  • Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services.
  • Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
  • Obtain a practical grounding in the key principles of sustainability.
  • Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.

Course Outline
  • Key concepts of sustainability
  • Value, benefits, costs and risks of sustainability
  • How digital and IT support sustainability
  • Planning sustainability
  • Assessing, maintaining and improving sustainability

The successful completion of practical assessments are required prior to taking the ITIL 4 Specialist: Sustainability in Digital & IT exam. These assessments will be completed during the class.

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Prerequisites

Please note that there are no pre-requisites for studying the Sustainability in Digital & IT module as the relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

Related Certifications

A set of practical assessments are required prior to taking the ITIL 4 Specialist: Sustainability in Digital & IT exam. These assessments will be completed during this class.
This class comes with an online proctored exam voucher. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

Details about exam:

  • 35 questions
  • Multiple Choice
  • 60 minutes duration
  • Closed book
  • Four practical assignments

ITIL 4 Specialist: Sustainability in Digital & IT exam voucher incorporates the corresponding Digital Core Guidance (eBook). The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished.

Certification: ITIL 4 Specialist: Sustainability in Digital & IT

Follow-On Courses