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Behavioral Interviewing Training

Make the right hiring decisions with confidence using the latest techniques in competency-based behavioral interviewing.

This is a dynamic, interactive training course that gives you the skills to make the best hiring decisions - and avoid costly blunders. You will learn competency-based behavioral interviewing; using the accepted opinion that past and present behavior is the best forecaster of future performance. Whether you've performed 100 interviews or you are new to the interviewing world, the Behavioral Interviewing training course will give you knowledge and tools to use immediately in your next interview. The outcome? You'll have better interviewing skills which lead to better hires and a competitive edge for your organization.

GK# 821206
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Who Should Attend?

This course is for experienced or novice interviewers, who would like to  benefit from competency-based behavioral interviewing techniques.

What You'll Learn

Upon successful completion of the Quality Customer Service Training  course, you will be able to:

  • Explore the concepts and benefits of extraordinary customer service
  • Set extraordinary customer service standards for your area
  • Identify ways of building customer rapport
  • Improve your listening skills
  • Take control of every call
  • Say “no” in a positive way
  • Remain calm when the customer is upset
  • Cool down a hot customer
  • Implement strategies to avoid burnout

Course Outline

Module 1: Identifying Competencies

  • Identifying General Competencies
  • Identifying Performance Criteria
  • Application: Practice Identifying Your Competencies

Module 2: Developing Questions

  • Effective Questions
  • Developing Behavioral Questions
  • Tailoring Questions to Determine Fit
  • Developing Follow-Up Questions

Module 3: Reviewing Resumes

  • Finding the Best Match
  • Resume Review Practice

Module 4: Conducting Interviews

  • Overview of the Interview
  • What to Look for in the Answers
  • Behavioral Interviewing Role Play

Module 5: Evaluating Candidates

  • Creating a Candidate Evaluation Form
  • Applying the Evaluation Form
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Related Certifications

Attendees who successfully complete the Behavioral Interviewing Training will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification, after course completion.

SHRM Certified Professional (SHRM-CP)
SHRM Senior Certified Professional (SHRM-SCP)