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Establishing Employee Accountability

This course will give leaders the ability to establish a culture of accountability, responsibility, and empowerment in the workplace.

This instructor-led course imparts the techniques to manage employees for maximum results -- either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.

GK# 101138 Vendor# Est Emp Acc
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Who Should Attend?

Leaders who would like to foster a culture of accountability by providing a sense of empowerment and effectiveness in the workplace.

What You'll Learn
  • Learn how building relationships that support maximum accountability is beneficial to the organization and the individual
  • Understand how to establish positive expectations and rapport through the use of active listening skills
  • Gain skills to delegate effectively so that employees are empowered and motivated to be accountable for results
  • Discuss tips and tools for improving communications and creating win-win relationships

Course Outline

Part 1: The Case for Accountability

  • Getting Work Done Through Others
  • Gathering Feedback

Part 2: The Manager/Employee Relationship

  • Establishing Positive Expectations
  • Creating Rapport
  • Using the Pacing Technique
  • Improving Listening Skills
  • Common Responses and Their Risks
  • Defusing Emotion Through Active Listening
  • Lessening Employee Dependency
  • Developing Relationship Contracts

Part 3: Leadership & Management Skills

  • Setting Goals to Communicate Your Vision
  • Involving Employees to Create Buy-In
  • Determining the Action Steps
  • Empowering Employees Through Delegating
  • Recovering and Learning from Mistakes

Part 4: Communication Tools That Build Accountability

  • Matching Personality Type
  • Communicating Win-Win Messages
  • Giving Strokes to Get Results
  • Confronting Unacceptable Behavior
  • Performing a Relationship Audit

Part 5: Follow-Up Ideas for Skill Development

  • Maintain Your Momentum
  • Establish an Action Plan
  • Reward Yourself
  • Continue to Work at It

Appendix

  • Notes on the Case Studies
  • Suggested Responses to Exercises
  • Recommended Reading
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Related Certifications

Attendees who successfully complete this training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification and/or 6 HRCI credits towards the aPHR®, PHR®, or SPHR® Certification, after course completion.

Follow-On Courses