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CSPARK - Cisco Spark Collaboration Workshop

Learn the key features of Cisco Spark.

GK# 6361

Course Overview


Cisco Spark is an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, care, whiteboard, and share, regardless of whether they’re together or apart—in one continuous work stream before, during, and after meetings. Being able to understand how this works and what the features is the key focus of this course.


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What You'll Learn

  • Cisco Spark
  • Cisco Spark Meetings
  • Cisco Spark Messaging
  • Cisco Spark Calling
  • Cisco Spark Care
  • Cisco Spark Management and Administration
  • Cisco Spark Service Availability, Ordering, and Support
  • Cisco Spark Board


Viewing outline for:

Classroom Live Outline

1. Cisco Spark Overview

  • What is Cisco Spark
  • Spark Delivery
  • Spark Security
  • Spark Collaboration
  • Spark API
  • Meetings
  • Messaging
  • Calling
  • Cisco Spark Spaces
  • Cisco Spark Hybrid Services
  • Cisco Spark Benefits

2. Cisco Spark Meetings

  • Basic Meetings
  • Instant Meetings
  • Schedule Meetings
  • Cisco Spark Advanced Meetings Overview
  • Pairing

3. Cisco Spark Messaging

  • Cisco Spark Messaging Overview
  • Key Benefits of Cisco Spark Messaging
  • Cisco Spark Messaging Features
  • Cisco Spark Teams (feature in the app)
  • Use Cases

4. Cisco Spark Board

  • Advanced Interactive Whiteboard
  • No Network, Bluetooth Needed
  • Microphones
  • Voice-Tracking Technology
  • Spark Board Application Suite
  • Camera
  • Spark APIs
  • Any Board, Anywhere
  • Messaging
  • Setup

5. Cisco Spark Calling Overview

  • Traditional Calling Features in Cisco Spark
  • Features and Benefits of Cisco Spark Calling
  • Benefits of Mobility and Collaboration Features of Cisco Spark
  • PSTN Calling
  • Phone Support
  • Use Cases

6. Cisco Spark Care

  • Overview
  • Embedding
  • Experience

7. Cisco Spark Management and Administration

  • Overview
  • Cisco Cloud Collaboration Management Features and Benefits
  • Management
  • Security
  • Portal

8. Cisco Spark Service Availability, Ordering, and Support

  • Country Availability
  • Language Support
  • Ordering
  • Support
  • Cisco Capital


Viewing labs for:

Classroom Live Labs

1. Initial Cisco Collaboration Cloud Organization Configuration

  • Start Customer Trial
  • Configure Active Directory Connector

2. Spark Message, Meeting, and Call Configuration

3. Hybrid Services: Calendar Service Configuration

4. Hybrid Services: Call Service Aware Configuration

5. Hybrid Services: Call Service Connect Configuration

6. Bulk User Configuration

7. Single Sign-on with AD FS Configuration

8. Call Routing Features

  • Hunt Groups
  • Auto Attendants



Familiarity with Cisco Collaboration products

Who Should Attend


Individuals interested in Cisco Spark

Vendor Credits


This course can be purchased with Cisco Learning Credits (CLCs).

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 2 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 2 day

Request this course in a different delivery format.