AMA2144 Developing Your Emotional Intelligence

Understanding and improving the connection between emotions and actions is crucial to business and personal success. Without such insights, even seemingly successful relationships may be courting disaster. Emotional intelligence (EI) and emotional intelligence training are very hot topics in today's workplace.

In this course, you will develop and enhance skills that will positively impact your work and tap into a whole new level of achievement in your career.

How You Will Benefit:

Recognize the impact that EI abilities have on your professional development and career
Assess your own EI abilities
Increase self-awareness and develop a clear understanding of your strengths and weaknesses through emotional intelligence training
Learn strategies to help you manage counterproductive tendencies
Improve your sensitivity to corporate cultures and respond appropriately to workplace social cues
Apply the four key emotional skills to a broad variety of workplace situations
Develop and use the EI Blueprint to manage difficult professional challenges and enhance interactions
Create an action plan for continued EI self-development

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Characteristics of the emotionally intelligent person
Four key emotional skills: identifying, leveraging, understanding, and managing emotions
Connect emotional expressions and underlying messages to read people more accurately
Leverage emotions to help you think
Emotional tasks and enhancing your skills
Develop a complex emotional vocabulary to describe emotions with clarity
Meet the emotional needs of others
Manage emotions effectively
Develop a Blueprint model using the four key emotional skills to tackle workplace challenges

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Learning Objectives
- Recognize the Impact Emotional Intelligence has on Your Professional Development
- Assess Your Current Emotional Intelligence
- Four Key Emotional Skills
- Apply EI to a Broad Variety of Workplace Activities
- Use the EI Blueprint to Approach Difficult Professional Interpersonal Challenges
- Create an Action Plan for Continued Emotional Intelligence Self-Development
Emotional Intelligence (EI)
- Personal Workplace Benefits to be Gained by Developing Emotional Intelligence
- Synthesize What Each Element of the EI Model Brings to Developing Productive Working Relationships
Identifying Emotions
- Personal Emotions and Their Associated Feelings
- Common Verbal and Nonverbal Cues Associated with Specific Emotional Expressions
- Apply Emotionally Intelligent Listening Skills to Enhance Awareness of Others' Emotions
Understanding Emotions
- How the Brain Works in the Emotional Response System
- Assess Individual Emotional Responses to Shared and Common Situations
- Ways to Describe Emotions and Subsequent Moods Using Complex Emotional Vocabulary
Leveraging Emotions
- Role of Emotion in How We Think and Physically Feel
- Manage Physical Responses to Emotions
- Investigate and Apply Mood Induction Strategies
Managing Emotions
- Personal Cost Benefit for Staying Open to Emotions
- Preventive Strategies to Manage Emotions
- Responsive Strategies to Manage Emotions
Emotional Intelligence Blueprint
- Four Steps of the EI Blueprint Process
- Apply Each Step in the EI Blueprint Process
- Employ the EI Blueprint to a Workplace-Specific Case Study

Business professionals who want to maximize performance by developing their interpersonal skills and increase self-understanding and emotion-management

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AMA2144 Developing Your Emotional Intelligence

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